Service terms
The working agreement in plain English. The written proposal and invoice will confirm the final details for each engagement.
1. The service
The package is a 14-day done-with-you build followed by 30 days of mentoring, ending on day 44. It includes eight scheduled calls, Google Ads setup or rebuild, conversion tracking, page guidance or a simple landing page where agreed, WhatsApp follow-up, CRM and automation guidance, weekly checklists, and handover materials. The final written proposal and invoice confirm the start date and scope.
2. Fees and advertising spend
The total service fee is RM5,000. RM2,500 is due to confirm the start date. The final RM2,500 is due when the ads and conversion tracking go live by day 14. Advertising spend and any landing-page tool subscription are separate and paid by the client directly.
3. Client responsibilities
The client must provide accurate business information, required account and website access, a valid payment method for ad spend, timely approvals, and attendance at eight agreed calls. The client should allow around two to three hours each week to attend calls and complete agreed actions. Delays in access or decisions may move the delivery date by the corresponding period.
4. Delivery guarantee
The guarantee is that campaigns will be live with working conversion tracking by day 14, provided the client meets the responsibilities above and third-party platforms remain available. If Hafez causes the launch to miss day 14, the first RM2,500 payment is refunded and the final payment is not due. This is not a results guarantee.
5. No results guarantee
Lead volume, lead quality, sales, revenue and return on ad spend are not guaranteed. Results depend on market demand, competition, offer, pricing, website experience, budget, response speed and other factors outside this package.
6. Not included
The package does not include account management, ad budget, a multi-page website, content, video, social media management, round-the-clock or weekend support, or guaranteed business results. Hafez guides the client; the client carries out the work in its own accounts.
7. Ownership and access
Once fees due are paid, the client owns the campaign setup, templates and documentation produced specifically for the engagement. The client should maintain ownership of its advertising and business accounts. Pre-existing tools, general methods and third-party services remain with their respective owners.
8. Calls, cancellation and timing
Calls must be booked in advance. Missed calls are not rescheduled or rolled over. The mentoring period runs from day 15 through day 44 and cannot be paused or extended. Any cancellation or refund terms stated on the invoice or written proposal take priority. Work already completed and non-refundable third-party costs may be chargeable, except where the delivery guarantee applies.
9. Third-party platforms
Google, WhatsApp, website hosts and other providers operate independently. Their reviews, outages, policy decisions, account suspensions, pricing and product changes are outside Hafez’s control.
10. Liability
To the extent permitted by Malaysian law, liability relating to the package is limited to the service fee paid. Neither party is liable for indirect or consequential loss. Nothing excludes rights or liability that cannot legally be excluded.
11. Governing law and contact
These terms are governed by Malaysian law. Questions can be sent to Hafez Rosli by WhatsApp at +60 12-291 6879. Last updated: 19 September 2026.